Please read through the salon terms and conditions before making an appointment. In booking an appointment you are agreeing to the following terms and conditions stated below. Please kindly appreciate my time is my wages. Thank you!
1.1 Please arrive 5 - 10 minutes prior to your scheduled appointment. Late arrival will result in shortened treatment time. Treatments will be charged at full price.
1.2 All stated treatment durations are hands-on treatment times and can wary by a few minutes.
1.3 We offer an appointment reminder service by text and/or email 48h before your scheduled appointment time. Please notify us if you wish to opt out of this service when making an appointment.
2. Course of treatments
All courses of treatments must be paid in full at the time of booking and completed within 3 months. Missed appointments may result in treatments deducted from your course.
To cancel or change an appointment, a minimum of 24 hours notice is required. Appointments missed will be charged at half price of the total value of your appointment before you are able to make a new appointment with us.
4. Consultation and confidentiality
All of our treatments will require you to fill out a consent form prior to the first treatment procedure. We keep records about every visit you make. This will be filed for future reference and treated with the utmost confidence and will not be passed on to any third parties. To ensure you gain the most from your appointment, please inform us of any change in your health since we last saw you at the start of your appointment.
To respect the relaxing environment we wish to create, we request that young children and babies are not brought into the salon. If it is absolutely inevitable to bring children with you, they are not allowed to be left unattended at any time and must accompany you in the treatment room.
6. Mobile Phones
Unless absolutely necessary, we ask that mobile phones are turned off or set to silent mode during your visit for the relaxation purposes.
7. Gift Vouchers
7.1 Gift vouchers are available for all of the treatments and products, are non-refundable and must be produced at the time of your treatment.
7.2 Vouchers are valid for 6 months from the date of purchase.
8. Groupon vouchers
8.1 All Groupon voucher deals are for NEW customers only. Please read the fine print on your voucher before booking an appointment. We have the right to refuse a voucher from an existing client. Existing customers are welcome to book the Groupon offers directly through us.
8.2 When making your appointment with a Groupon voucher you MUST provide the SECURITY CODE of your voucher. We can not confirm your booking without this, failure to provide this will result in your booking being cancelled.
8.3 Our cancellation policy applies, your voucher will be redeemed without your consent should you cancel in less than 24h or not show up. You are still welcome to have the treatment within the next 7 days from your missed appointment. If not, you will be required to pay 50% of the value of the voucher directly to us during your visit within 30 days from the date of your missed appointment. Unfortunately we won't be able to honour your treatment after that.
Prices are subject to change without notice.
10. Refunds and exchanges
Products must be returned unused, unopened with their seal intact in the same condition as they were originally purchased within 14 days of the date of purchase. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us.